(FREE) SOCIAL MONITORING TOOLS

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As Radian6's social monitoring package starts (according to their website) at $600/month* to cover only 1 topic profile (see http://bit.ly/nLXHFK) and as much as $10,000/month for a ‘Pro’ account (to hear a mouse fart) – you really need to ask yourself whether your brand actually requires that level of engagement.   

Unless you’re a brand with a significant need to 'frame' and direct discussions - someone like Nestle or Monsanto for example (recently voted “2011’s Most Evil Corporation of the Year”) - you'll be happy to know that there are any number of Social Monitoring Tools that will meet your needs.  Note:  Be mindful to choose at least one overarching tool that monitors multiple types of social media.  Here is the beginning of what we hope will be a growing list of (free) monitoring resources, so if you stumble across a new free social monitoring tools (that aren’t trials or limited time offers) please forward to info@goodbuzz.ca.  

Social Mention – As the title implies, SM tracks and measures what is being said about a specific topic in real time across more than 100 social media services. While Social Mention may appear to allow the setting up of alerts, the functionality hasn't been available for nearly a year.  Still a solid real-time social search algorithm that measures sentiment (positive, neutral, negative) as well.  

MonitorThis – Allows you to search for brand mentions in 25 different search engines, however doesn’t appear to support alerts.

WhosTalkin.com - The search and sorting algorithms combine data taken from over 60 of the internet's most popular social media gateways (however also doesn’t appear to support alerts.)  Also, check out IceRocket and Alltop

Facebook Search as a Facebook specific monitoring tool. Openbook may also be useful in turning up mentions of your brand in Facebook status updates. 

Addict-o-matic lets you instantly create a custom page with the latest buzz on a given topic. The browser-based tool offers a one-stop customized site for seeing results across multiple social media channels.

Guzzle reads hundreds of feeds on social media sites every second to help you keep abreast of stuff you care about.

Buzzoo is a buzz aggregator drawing from multiple sources.

BuzzFeed sports a robust buzz-detection algorithm.

Twendz piggybacks off Twitter Search to offer user sentiment in real time.

Social Seek will tell you who’s making the most noise about your brand.

Mon.itor.us is a free website, server and traffic monitoring service.

Keotag lets you search multiple search engines, create social bookmark links around a topic or see who has used your brand as a tag.

Comment Sniper lets be the first to comment on relevant blog posts about your brand or sector. You set up blogs you want to monitor, and Comment Sniper sends you a desktop notification or text message to your mobile device whenever a new post goes up.

coComment is a Web service and Firefox plug-in that helps you keep track of blog comment threads. Whenever there is an update, such as a new follow-up comment, coComment notifies you instantly. It’s a handy service that saves you the trouble of checking back on blogs that don’t offer a comment notification feature.

Commentful is another Web service that helps you keep track of blog comments.

Omgili (Oh my God I love it) forum search engine lets you find communities, message boards and discussion threads about any topic.

co.mments helps you keep track of conversations.

Boardtracker, Big Boards, and Yuku Find crawl forums, blog posts, images and microblogs. They'll also let you know when a new forum starts specifically to discuss your brand or organization.  

WatchThatPage - Keeps a watchful eye when updates take place to an important Web page — say, your Wikipedia page or key pages on your competitors’ sites. Instruct WatchThatPage to keep tabs on any Web page, and you’ll receive an alert any time a change is made to the page.

Google Alerts - One of the easiest and most popular of free monitoring services, Google Alerts are notifications of (customizable) new results on up to 1000 search terms.  As the name implies, alerts can be set up. 

When you marry this with Google Trends (which compares how frequently searches have been made on up to five topics over time) you can unearth a great deal of insight. Social media monitoring begins with a dashboard.

A good choice to begin your monitoring is Google Reader: Subscribe to the RSS feeds of top blogs in your sector, competitors’ sites, news sites, Twitter searches and more, all in one place. You can even subscribe to searches on sites like Flickr and YouTube, so you’ll get an update on any new image or video that matches your brand or cause.  Finally, Google Realtime Search, lets you search the social Web (chiefly Twitter) and create email alerts for search terms. Also don’t forget Google Advanced Blog Search

As we mentioned, here is the beginning of what we hope will be a growing list of (free) monitoring resources, so if you stumble across a new free social monitoring tools (that aren’t trials or limited time offers) please forward to info@goodbuzz.ca.   

✔ COCA-COLA 2020 - FROM CREATIVE TO CONTENT

Coca-Cola here defines their strategic road map moving forwards.  This a response to the widespread recognition in the industry that "the legacy models are all broken" and "the traditional solutions are all becoming less and less effective."

What's Coke’s ‘Content 2020’ goal?  Double their current sales by creating ideas so contagious they cannot be controlled. The types of content that will be developed?  Serial Storytelling, Multi-faceted Storytelling, Spreadable Storytelling, Immersion and discovery Storytelling, and Engagement Storytelling. (A clearer explanation of these content types is available in the videos).

(Part 1)

How will they achieve this?  Coca-Cola intends on developing a conversation model that extends brand stories.  The brand stories are intended to create ‘liquid’ and ‘linked’ ideas that provoke conversations (which the brand can act and react upon). The company also has identified that they intend on integrating technologists into the core creative teams and further developing direct relationships with Technology companies.  

(Part 2)

What's clear is that people and organizations are reordering their priorities and causing global change across a range of interconnected spaces from honesty and fair employment to communal, social and environmental responsibility. 

Coca-Cola has always been at the forefront of innovation and storytelling. In these video’s Jonathan Mildenhall, VP, Global Advertising Strategy and Creative Excellence explains how Coke will leverage the opportunities in the new media landscape and transform one-way storytelling into dynamic storytelling (hoping to add real value and significance to peoples lives.)  

One (of many) elements we also believe 100% is the need to optimize efforts such that "every contact point with a customer should tell an emotional story".  Kudos to Coca-Cola for establishing a new participatory global brand framework and giving its constituents a voice.   We’re confident this positioning will serve you well.