Saturday, 5 November 2011

The Increasing Value of Augmented Reality (AR)

In our modern marketing paradigm, it’s a given that a message must ‘disrupt’ and break through the noise.  Adding technological innovation is one way to do just this.  Enter Augmented Reality.  Augmented Reality (AR) is a term for a live direct or indirect view of a physical, real-world environment whose elements are augmented by computer-generated sensory input, such as sound or graphics. It is related to a more general concept called mediated reality, in which a view of reality is modified to enhance one’s current perception of reality.  A number of brands have successfully used AR technology for utility-based and innovative applications that amplify their customer’s experience.   Here are some of the best examples from 2010.  

Adidas turned Originals sneakers into a game control device by adding an AR code on the shoe’s tongue. When held in front of a webcam, the code provides access to a number of different interactive games on Adidas website which the players can navigate with their shoe.

Ben & Jerry’s iPhone app with the Moo Vision augmented reality feature generates images related to the flavor you’re scanning which you can click on to find out more info and share with your friends on social networks.

Toyota topped off its digital campaign for the 2011 Scion tC with an AR game on scion’s site. The user prints an AR marker that is used as a steering wheel to race with the new tC, (and potentially win a spot in the global top 100 high scoreboard.)

In November, Airwalk used an augmented reality app from GoldRun to launch invisible pop-up stores, which sold a limited edition of the Jim shoe in New York and LA. To access the invisible store, customers had to use the app to locate virtual Jim shoes at dedicated locations and take a photo of the shoe to gain a pass code to the Airwark e-commerce site. Airwalk reported that since then its e-commerce site has witnessed the most traffic in the company’s history.

Volvo and EuroRSCG 4D teamed up for the promotion of the Volvo S60 by organizing five secret parties in Berlin, London, Paris, Milan and Madrid. In order to get an invite one had to find one of the code cubes, hidden in “naughty” locations around the city. The project was in collaboration with hand picked lifestyle bloggers and blog readers were given clues to discover the hidden cubes by using the Layar Augmented Reality browser.

Toyota enabled car enthusiasts to create a virtual track, by printing off special markers to place around, and take a virtual Toyota Auris for a virtual test track. They also could record their test drives and share the clips on social networking sites, as well as the Auris micro site. Toyota offered a prize for the most innovative track with the winner receiving a super-deluxe home entertainment system to encourage a larger participation.

By printing off a special symbol BMW fans could drive their own BMW Z4 around their desk and colourful designs with its tires. The videos and images taken could then be shared on social networks.

Yet another virtual test drive, this time transforming the user into a rally driver, making it more like a race car game, rather than a regular test drive ride. The user can then share his lap time with friends on Facebook.

Nestlé Kit Kat Augmented Reality Gig
Agency Skive Digital of London created an Augmented Reality campaign for Kit Kat UK. Holding one of the special AR Kit Kat “4-Finger” bar packages in front of a webcam unlocked a one-off Scouting for Girls performance. The special packs also offered consumers the chance to win one of thousands of £100 Ticketmaster vouchers through Kit Kat Music Break.

Virtual mirrors: Created by IBM and EZFace.
The special kiosks were placed in stores in North and South America, Europe, and Asia, covering major cosmetics brands like L’Oreal, Maybelline, Covergirl and Revlon. The shopper can take a picture and virtually try on makeup, while the “mirror” takes into consideration such things as skin tone, facial features, and product colour. The mirror can make recommendations and allow the consumer to share a virtual makeover image with friends online.

Unilever created an interactive ice cream machine that asks consumers to share a smile on Facebook to get a free ice cream.

Neuvo, a collaborative company from Montreal has created a free “try it before you buy it” iPhone app, which connects to Neuvo’s website and on-line store.

Olympus created a viral product demo with which you can virtually explore the camera’s features and also allows you to take pictures and using the camera’s various filters. Afterwards you can share your pics and videos with friends online.

H&M used Goldrun’s app to enable shoppers in New York to try on virtually the clothes it features in its shop windows. The shoppers this way gained a discount code and share their looks with their Facebook friends.

As part of their back to school campaign, Seventeen and J.C. Penny launched a virtual dressing room through which teens could “try on” clothing using a webcam, and shop their items of preference through the J.C. Penney website.

Through its website Tissot lets users print and cut out a paper strip in order to try on virtual watches. Tissot showcased the application with an interactive Selfridges window display. This reportedly resulted in increasing in-store sales at Selfridges by 85%, while the YouTube views of the campaign have surpassed 70,000.

Swiss watchmaker Hublot launched an iPhone application that allows consumers to view the Hublot collection, design their own models and digitally trying them on.
Girard-Perregaux: Yet another watchmaker that created an iPhone app that allows users to “try on” watches.

The French jewelry house lets potential customers virtually try on products with use of their webcams by downloading an application from its website developed by Holition.

US real estate agency ZipRealty through its iPhone application HomeScan allows its potential customers to look through their phone and instantly discover which homes near them are for sale (or recently sold). Homescan provides info like the asking (or sold) price, photos and distance from where the user stands.

For the promotion of Iron Man 2 Paramount and Marvel invited Iron Man fans to take a look inside the Iron Man’s head. Through the movie’s website and a webcam, fans can try on Iron Man’s helmet take photos to download or share over Facebook and Twitter.

The Dutch government placed augmented reality billboards in Amsterdam and Rotterdam to raise awareness about violence against public service employees. The billboards augmented a live street view with a violent altercation, making onlookers realize the impact of their inactivity against violence.

In an effort to raise awareness around the plight of the Siberian tiger, WWF printed special t-shirts and distributed them online and to key stores in Moscow, with placed AR video mirrors that would instantly active the AR experience the moment a WWF t-shirt was detected. The idea was to simulate what a Siberian tiger experiences when it gets shot.

Fashion brand Forever21 installed an augmented reality billboard in Times Square this past June, in which a model dressed in Forever21 clothes seemed to interact with the crowd by taking photos of the passers by or selecting people, picking them up and throwing them into a Forever21 bag.

Museum of London’s iPhone app overlays specific locations around London with historical photographs mixing past with present. The app guides the user to these locations with the use of map or GPS.

Condé Nast Traveler spiced up its iPhone apps by adding an augmented reality feature, which allows the traveler to discover nearby attraction simply by scanning the area around with the iPhone camera.

Hotels.com created Virtual Vacay that enables users to take a virtual tour of ten US cities and find out information about local events and hotels in a fun way. The virtual tourists can even send personalized post cards from their virtual travels to their friends.

IBM’s Seer application helped its users navigate Wimbledon 2010. The users could find information about the closest cash machine’s location; the wait time for certain services and even sees live video from the matches, through their iPhone or Android camera.

Our favourite 2010 AR campaign?  H&M’s Augmented Reality Campaign (using GoldRun) because it combined several technologies at once; augmented reality, geo-location and mobile apps. The GoldRun app is designed to drive traffic to physical and online destinations, increase product sales and enhance brand engagement within a certain geographic location for a predetermined amount of time, in this case – 10 days in New York City. In 2011, we should see more brands combining AR and QR Codes into their Geo-location Marketing strategy and campaigns. 


More from GoldRun:

·      AIRWALK - http://bit.ly/oLs6B1
·      NIKE - http://bit.ly/KtaVXZ

The key to developing successful AR campaigns that provide customer engagement as well as translate to sales will be making sure that they support the local communities. Campaigns that combine these technologies in ways that take the online consumer offline and make the transition of that experience seamless will have nailed it. The best way to predict the future is to create it.  Need some help adding branded utility using Augmented Reality (AR) to your brand?  Goodbuzz can help.  Contact info@goodbuzz.ca to get started.





Friday, 4 November 2011

SOCIAL MEDIA CASE STUDIES [GB_V58.0]

McDonald's gained 60,000 impressions on Facebook with their digital "Kick the Trash" campaign that let fans envision themselves doing amazing football tricks in personalized videos. - Simply Zesty

Not to be outdone by Facebook’s Marketing Solutions platform, Twitter has now launched ‘Twitter Stories’ – a website showcasing Case Studies of some of the most innovative and inspirational uses of tweeting – Website

We love campaigns that integrate real-world social (api) data to enhance the user experience (i.e. Intel's 'Museum of Me' and Toyota's "Your Other You"). TAKE THIS LOLLIPOP' is a PSA for internet privacy however that takes the concept to a whole new level – Website

Warner Bros., Lionsgate, Miramax, Paramount, and others are using Facebook applications to turn watching movies into a social experience. - Ad Age

PepsiCo is connecting fans of "The X Factor" with Pepsi Pulse -- a real-time digital visualization of the conversations taking place on the social web about the show. - Pepsi Sound Off

DSW share how they measure ROI and make the business case for social media. - SmartBrief

The original fundraising campaign only reached $2k of the $20k goal - so they decided to try something different. The results? After just a few weeks and significant buzz - the filmmaker raised $120k and turned his short film into a feature length movie thanks to all the donations! Very impressive work (by OneBigAgency, Amsterdam) - Video

Eddy's Twitflicks Case from OneBigAgency on Vimeo.

Chevrolet used the power of online social networking to literally launch their new car off of a 9-story structure. - PSFK 

IBM discusses how large companies can embrace social to create new business value and opportunities. - Forbes

The Guardian Newspaper has launched a Twitter-based search bot that allows users to search for content on the publication's website by tweeting a question or keywords to @GuardianTagBot. - The Guardian

Volkswagen (Netherlands) www.fanwagen.com (by Achtung Agency) - by allowing users to vote for their favorite retro VW to be rebuilt “socially”. If it wins – your name will be added to the vehicle and you could win it - Website


Rickard's (beer) brand is supporting the Movember cause with a Mo-Duel social game that encourages friends to raise money and challenge each other's mustache -growing abilities - Facebook

L'Oreal is helping salons connect with customers online with their new Salon Facebook program that includes how-to videos, appointment booking services, and more. - MediaPost

Quaker Oats celebrated National Oatmeal Day with a contest on Facebook and Twitter that encouraged fans to post their ideas on what other foods should have their own special day. - National Oatmeal Day

Branded Utility 101 - In this case a simple 'Taco' finder app (by Big Spaceship) that uses GPS and peer reviews to ensure you're never without a Taco. Michael Lebowitz, Founder and CEO discusses the app, the Future of the Ad Agency model and alternate revenue streams at this years Creativity and Technology (CaT) Conference in NYC - http://bit.ly/vld4jC

Creating a Brand as a Social Movement - Psychologically, this sense of community is also one of the major tenants of self-definition, as being part of a group gives meaning, emotional safety, and identification. The influence is also bi-directional and reinforcing - Article

Real-time Marketing is about more than just Twitter - it’s live video streams, Facebook competitions, digital response mechanics in retail and even the unexpected runaway success that is (or was) BlackBerry Messenger. All examples of real-time in action. Here’s an extract from the 2011 Contagious 'Real Time Marketing Report'

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NOTE:  FOR MORE ARTICLES AND POSTS FROM THE LAST WEEK PLEASE VISIT US ON TWITTER @GOODBUZZ.  IF YOU HAVE INFO, ARTICLES, CASE STUDIES, OR OTHER EXAMPLES OF (TTL) PARTICIPATORY MARKETING BLISS - PLEASE FEEL FREE TO EITHER POST VIA FACEBOOK OR SEND VIA E-MAIL AND WE’LL TAKE CARE OF IT FOR YOU. ;)  PLEASE IDENTIFY IF YOU FIND A DEAD LINK (AS THEY WERE ALL LIVE AT THE TIME OF THIS POSTING).















Friday, 28 October 2011

SOCIAL MEDIA CASE STUDIES [GB_V57.0]

The U.S. Labor Department is teaming up with Facebook to form a Social Jobs Partnership that will help connect the jobless with companies that are hiring - LA Times

Dunkin' Donuts is inviting their Twitter followers to share photos of their best jack-o-lantern creations with hashtag #carveDD for a chance to win a $50 gift card - The Sacramento Bee

The Evolution of 'Participatory' Marketing - As tactics rise and fall, a more sophisticated approach is emerging - Article

Toyota's new Facebook game lets users test drive their new vehicle, create and host their own races, and compete in community-wide competitions with other fans - All Facebook

Razorfish Report on Connecting with the Digital Mom - Report

Lenovo's Space Lab initiative is challenging teens to design a science experiment that can be performed in space. The videos can be submitted to their YouTube channel and the winning experiments will be streamed live as they are conducted in space - ClickZ


To promote the upcoming release of their action-comedy "Tower Heist," Universal Pictures is giving away up to one million Facebook credits by hiding them all around the social network on various characters' pages for fans to find and collect - Ad Age

Volkswagen (by Red Urban) adds some serendipity to a static print campaign for the new Beetle using Augmented Reality (#AR) – Overview

Beeri - This tech mashup uses Siri's voice recognition, Twitter, an Arduino Uno w/wifi and a Twitter API querie to 'pour' beers (albeit crudely) for employees.  Check out the video below.

Beeri from redpepper on Vimeo.

The Weather Channel is developing new ways to reach their local audiences using Twitter, Facebook, video, and a new, interactive iPad application - Lost Remote

Have you ever wondered what online channels you should be targeting in order to reach the perfect audience for your product? Check out “Social Consumers and the Science of Sharing” – Infographic

The CONCEPT: Building brands as Social Movements. The BOOK? Leo Burnett’s “HUMANKIND” - advocates focusing, not only on advertising, but on people. Moreover, letting human activities and beliefs actually drive brand strategy – More

Burberry kept fans up-to-date during London Fashion Week by hosting a "Tweetwalk" on Twitter, streaming video and interviews on Facebook, and actively posting on Instagram - The Social CMO Blog

Nestea has a new Facebook application that lets fans create videos to inspire friends to embrace something they haven't done before - PSFK

Just in time for Halloween, Sony is featuring a collection of horror films that encourages fans to watch, rate, discuss, and keep count of their favorite horror moments on the Crackle entertainment network - Dread Central
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NOTE:  For more articles and posts from the last week please visit us on Twitter @goodbuzz.  If you have info, articles, case studies, or other examples of (TTL) participatory marketing bliss - please feel free to either post via Facebook or send via e-mail and we’ll take care of it for you. ;)  Please identify if you find a dead link (as they were all live at the time of this posting).





Monday, 24 October 2011

WHAT IS 'PARTICIPATORY' MARKETING?


To be clear, we’ve heard ‘it’ called 360˚, integrated, through-the-line (TTL) marketing and numerous other terms.  Whatever you call ‘it’ - it builds and adopts cross-channel tactics based upon user behavior, context and reaction to past content and consistently delivers the most compelling message (and experience) to each customer at the perfect moment through the perfect channel – across inbound and outbound, online and offline, or traditional or emerging.

As tactics rise and fall, a more sophisticated approach is emerging.  Instead of thinking tactic by tactic, marketers are beginning to think strategically across three major areas of social content:  owned (what they create), earned (what customers create), and paid (what marketers spend money for.) 

OWNED
Media, content, and channels that the company directly delivers, has control over, or owns.  For example:
  • Traditional – Direct Mail (DM), call center, branch/store, ATM, Kiosk/POS
  • Digital – Email, website, microsites, blog, Facebook.


EARNED
Media, content, and channels delivered through a 3rd Party without exchange of payment.  While your control factor is low, credibility is high.  Examples include:
  • Traditional – Public Relations, generated new, analyst coverage.
  • Digital – Twitter, Blogs, Product Reviews


PAID
The most familiar terrain for most marketers; this is media, content, and channels that are delivered through a 3rd party or intermediary in exchange for payment.  For example:
  • Traditional – TV, Radio, Print, Out-of-home (OOH)
  • Digital – Display ads, PPC, Sponsored Content.


What emerges is a non-linear, integrated, interactive, and immersive (platform-agnostic) approach to marketing that is driven by real-time data and intelligence. 

ACTION
Our chief task as Marketers, both internally and externally, is therefore to get people to engage with and be active participants (i.e. play, create, and share) in our brand story.  Interacting effectively with customers in the digital era has implications beyond marketing products and services. Customers can now find out where and how a company makes its products; how it treats its employees, retired workers and suppliers; how much it pays its top executives; how seriously it takes its environmental responsibilities and the like. This knowledge can affect their buying decisions. Each company has a corporate ‘character’ or ‘personae’ – the differentiating attributes that make it a distinct enterprise. In other words, what an organization stands for is as important as what it sells.

Savvy marketers therefore need to focus on relationships, not just transactions. They need to become change “agents”, drive innovation, push their companies to reboot, and teach our peers how to listen and how to talk to customers.

SERVICES

To help CMO’s facilitate this task, Goodbuzz Inc. has partnered with (Toronto-based) Brand Strategy think-tank LEVEL 5 to capitalize on their world-class proprietary Brand DNA Mapping.  We have additionally partnered with (New York City-based) Buyology Inc. to utilize their MindLink™ measurement and analytics platform for understanding brand relationships. From this mapping, Goodbuzz articulates a comprehensive social brand ‘character’ or ‘personae’ that acts as a template for all partners when engaging along participatory channels.  

To further investigate this mapping and articulation process, please contact us directly.













Friday, 21 October 2011

SOCIAL MEDIA CASE STUDIES [GB_V56.0]

The Mayo Clinic set up a video booth to record their patients, staff and volunteers' favourite moment, story, or memory of the center and published them as a three-part video series on YouTube - Mayo Clinic

In addition to "fan appreciation day" (where 1,000 fans were invited to attend a private screening) USA Network is engaging fans with a new meme and Tumblr blog to promote their comedy/drama "Psych." - ClickZ

Pedigree focuses on saving abandoned dogs from their 'Last Walk' by urging users (via website - http://bit.ly/nd1tz2) to take a dog for a virtual walk around the Internet (and Pedigree will donate £1 to the adoption drive.) -Brand Republic

If you use trending hashtag's to amplify your tweets - you'll appreciate this free tool. TRENDSMAP extends real-time twitter trends from anywhere in the world – www.trendsmap.com 

U.S. GOVERNMENT agencies National Oceanic & Atmospheric Administration, Centers for Disease Control, Unites States Geological Survey, and NASA are now using YouTube to get their message across to the public - Mashable

Pepsis co-viewing (aka social TV) platform ‘Pulse’ is designed to get the most out of their "X-factor" sponsorship by extending viewers a way to interact with each other and the show – Overview  - A corresponding Pepsi 'Sound Off' platform (modeled after Twitter) is a place for fans to connect during shows and incorporates a gaming mechanism.

WALMART is using a new Facebook application that localizes marketing for each of their stores to give customers more relevant communications about deals, events, and products -Ad Age

We love campaigns that integrate real-world social (api) data to enhance the user experience (i.e. Intel's 'Museum of Me' and Toyota's "Your Other You"). Take This Lollipop' is a PSA for internet privacy however that takes the concept to a whole new level – Website

VOLKSWAGEN (Canada) "Art Heist" UGC campaign has fans who participated and "stole" the paintings sharing their story on Facebook and Twitter under the #VWArtHeist hashtag - PSFK

Luxury brands BERGDORF GOODMAN, GUCCI, MERCEDES-BENZ, JIMMY CHOO, and more are connecting with fans in new ways on Facebook, Twitter, Tumblr, and blogs -Luxury Daily

If weather is all one cares about, Virgin’s app lets you specify the exact type of weather you want on vacation and maximum budget – and the app serendipitously suggests your travel destination to ensure the perfect weather. Simple. Branded Utility courtesy of the ever impressive Miami Ad SchoolCase Study (embedded below).



REI discuss how they utilize social media sites for each REI store to develop a better local connection with their customers - Vimeo

Through We Are Social (London) the HEINZ "Get Well Soup" campaign lets Facebook users select a flavour and enter the name of their sick friend. They can then send the can of soup, with the usual Heinz label altered with a message saying 'Get well soon Bob' (the service costs £1.99). Bob will receive his soup in three to four working days – Article + Simply Zesty

Increasingly consumers seem to be defining themselves by what and whom they associate with. Brands therefore represent an integral part of people’s identity by association. Scion ART is a successful foray into creating such a movement – Case Study

Toyota's 'Social Network Racer' (by agency Party, Tokyo) is touted as the first social racing game (that transforms Facebook into a 3D race course). The app pulls in info like Facebook photos and friend updates to create the surrounding environment, including billboards, tunnels and other signage – Facebook App

Walkers is using augmented reality (AR) (via Blippar) on its potato chip’s (‘crisps’) packets to give its customers access to real-time weather forecasts. One might argue that brands should look to extend branded utility that reinforces its brand attributes (as opposed to ‘soft’ association like whether consumers should eat their crisps indoors or risk going out.) – Article 
NOTE:  For more articles and posts from the last week please visit us on Twitter @goodbuzz.  If you have info, articles, case studies, or other examples of (TTL) participatory marketing bliss - please feel free to either post via Facebook or send via e-mail and we’ll take care of it for you. ;)  Please identify if you find a dead link (as they were all live at the time of this posting).