Media 2025 | The Connected Society

Today, the term “media” can mean different things to different people.  Ultimately, however, media is mass communication regarded collectively. Media today can be the message, the medium, or the messenger; and to complicate things, the lines between them are becoming very blurry. 

Social Media is participatory and connected media.  One might argue that once all media is participatory and connected that the term ‘social’ is redundant.  Media is simply media.  The future of social media, therefore, is a discussion on the future of media itself. To that end, social will just be folded into the broader marketing discipline.

Social Media today is focused on driving real-time engagement, (unedited and unfiltered) live streaming video, Virtual Reality (VR), Artificial Intelligence (AI), Augmented Reality (AR), Internet of Things (IoT), social commerce, mobile wallets, metadata, search/visibility, data-driven decisions, content marketing and mobile devices.

Moving into 2018, more and more users are using messenger apps (e.g. Facebook Messenger, Slack, and WhatsApp) but there’s still a lot of growth happening in social networks. Social platforms, social customs, and communication standards are all in a constant process of evolution.

Transparency is the new black, and there is a clear shift from talking at the world to making the world talk. To wit, most branded content in the next years will come from consumers, and user-generated content will far exceed branded content.  The next wave of media apps will help filter the clutter.

Ultimately, everything that can be connected to the Internet will be by 2025 (i.e. homes, humans/ wearable tech, TVs, cars, jet engines, locomotives, lights, appliances, etc.) That said, people will care increasingly more about culture than products.  

MOVING AHEAD

The future of media is inextricably linked to technology. The promise of technology was always to improve the way people live and to make our lives simpler and easier.  Around the world, people are utilising technology to create new communities, engage across boundaries, make the world more inclusive, and change the way we interact.  This transformation is happening everywhere and in every culture, country, and industry. 

Integrated mobile devices like Google Glass and the Apple Watch are already taking major steps to eliminate the gap between “technology” and “life.”  What is clear is that we have quickly evolved from the age of industrialisation to the connected society.

The connected society transforms everything. Information and communications technology (ICT) and big data are also fueling the rise of a new economy in which new market actors – commercial, "indiepreneurial," and crowd-sourced – are empowered with new models of production and exchange, as well as automated, frictionless and highly personalised consumption. 

In this new economy, consumers become curators rather than receivers, products give way to services, and consumers adopt more and more complex roles as citizens, users, co-creators, specialists, and actors.  Collaboration, crowd funding, crafting and sharing are just some of the hallmarks of the modern, involved consumer. 

The connected society encourages a rise of meritocracy and the formation of a creative elite.  Within this order, merit is increasingly defined by a new set of emerging values, such as knowledge, transparency, fairness, quality of experience, authenticity, sociality, healthiness, and simplicity.  The ability to make informed choices, to a very large extent, will drive the consumers of the connected society.

Fast-forward to the future, and we should see global media usage continue on its upward trajectory.  By 2020, eMarketer projects that 2.44 billion of the world's population will be on connected networks. Media usage will be ubiquitous, seamless, and integrated into our daily lives in a multitude of ways.

The ways we both input and observe media will also shift. Holographic displays will be shifting into the mainstream and keyboards on desktops, laptops, tablets and smartphones will become increasingly irrelevant, as interactions on what was once called social media will largely be voice-controlled.

Driven by continued advancements in technology and rapid rollouts of commercial products, the future will be shaped by an information ecosystem that’s increasingly more intuitive, anticipatory, transparent and personalised. Some very fundamental human activities like learning, thinking, working, and being “present” with others will be transformed by these changes.

Artificial Intelligence (AI) technologies such as machine learning and natural language processing will also play an integral role in shaping the future. Over time, the computer itself - whatever its form factor - will be an intelligent assistant helping you through your day. Your phone, for example, will proactively bring up the right documents, schedule and map your meetings, let people know if you are late, suggest responses to messages, handle your payments and expenses. Technology won’t just serve as tools for you, but they’ll even serve as your stand-in in some cases.

Even today, Google’s new messaging app, Allo, scans your texts; understand the context and supplies readymade human-like responses for you (“Cute dog!” and “That’s good!”). Not just when you were sent words, but even when you were sent pictures.  Just imagine how much more dynamic and robust these technologies will become.

As a result, Social Media will become far more specialised and personalised to the actual needs and interests of each audience member. By 2025, social media sites will have adapted their platform for each user so that it would appear by today’s standards that people live in their own universe.

Social Media platforms will compete to maintain their share of the audience.  Users of social media will gradually only expose themselves to the news that affects them. Future platforms will be even more equipped to predict exactly what users will need to keep them engaged.

Social media platforms will connect advertisers with potential customers by using multiple regression analysis and correlation analysis.  When a consumer behaves differently than the formula predicted, the formula will automatically adjust.  The connected society will know when you are tired, hungry, thirsty, stressed, or even low on Vitamin C. 

In the connected society envisioned in 2025 people will increasingly seek out a sense of belonging and social media platforms will provide “fireplaces” for people to gather around and topics for interaction, conversation and relationship building.  Products, services and brands will be instilled with meaning more through the crowd than through branding and marketing efforts.

Products and services infused with a social component of some kind can more easily move from product/service status to an experience. For the 2025 consumer, an experience will always be more original than the actual product or service. This means that consumers will be looking for original experiences delivered by humans and which are embedded in a social context, rather than searching for specific products and services. Subsequently, a value will be grafted onto products and services by how a network of users – or a network of peers – decides to use them.

Human beings are inherently social animals, and we are ultimately at the centre of our own universes. On average, people spend 60 percent of conversations talking about themselves—and this figure jumps to 80 percent when communicating via social media platforms.  As a result, our social media platforms will increasingly place us at the centre of our unique, personalised ecosystem. Parents in 2025 won’t be complaining about their children spending too much time texting.  They'll be complaining that their son or daughter seldom step out of their own self-made virtual-world.

Social Media in 2025 will be a ubiquitous enabler, producer and facilitator that shift the consumer from receiver to curator.  This is a natural evolution of a sharing economy and change in values, preferring services and access to function, rather than ownership. This means that businesses will have to engage and collaborate with users in different roles rather than as passive consumers.

Social Media will continue to create and connect new communities, engage across boundaries, make the world more inclusive and fundamentally change the way we live. As William Gibson espoused, (Neuromancer, 1984) this brave new world will be “a consensual hallucination experienced daily by billions of legitimate operators, in every nation.”

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Written by Andrew B. Giles. Andrew is the head of digital innovation and strategy at Goodbuzz Inc. You can follow him @Goodbuzz and on Facebook. 

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Goodbuzz is a digital agency based in Toronto, Canada. We help brands create and capture value from emerging trends in technology, society and the workplace. We prototype the future - and believe the best way to predict it - is to create it.  Follow us on Facebook or Twitter or if you have any questions contact us directly.

What is Digital Strategy?

Our use of terminology forms the currency of communication and understanding, particularly in times of rapid transformation. Therefore the first task is to define what we mean by Digital Strategy. More than 50% of business executives say they have a digital strategy; a Gartner survey has found. What exactly do they mean?

Let’s start with the term digital.  Companies today are rushing headlong to become more digital. But what does digital mean?  For some, it’s about technology. For others, digital is a new way of engaging with customers. And for others still, it represents an entirely new way of doing business. None of these definitions is necessarily incorrect.

However, such diverse perspectives often lack alignment and shared a vision about where the business needs to go. This often results in piecemeal initiatives or misguided efforts that lead to missed opportunities, sluggish performance, and false starts. There must be a clear and common understanding of exactly what digital means to develop meaningful digital strategies that drive business performance.

It’s tempting even for us to look for simple definitions, but to be meaningful and sustainable, digital should be seen less as a thing and more a way of doing things. To help make this definition more concrete, we’ve broken it down into three attributes:

• Creating value at the new frontiers of the business world,
• Creating value in the processes that execute a vision of customer experiences, and
• Building foundational capabilities that support the entire structure.

Strategy is, of course, a plan of action or policy designed to achieve a major or overall aim.  It’s the art of planning and directing overall operations and movements. At its core, the essence of strategy is choosing a unique and valuable position rooted in the specific activities a company performs.

Repeating the past is no guarantee of success, therefore understanding the direction digital strategy is headed is paramount.  At the highest level, there are two options available. The first calls for extending digitization by repeating the current digital playbook to cover new functions and processes.  Transforming activity, and therefore the business, is the second option for digital strategy.

Experience changes our understanding. Digital is more than a set of technologies you buy. It is the abilities those technologies create.  Digital Strategy is therefore about transformation, and human performance is at its core. This enhanced human performance creates value that leads to revenue.

Thinking of digital as a set of technologies (analytics, big data, mobile, cloud, social, etc.) limits the digital potential of the instrument rather than the application. A smartphone, for example, has information intensity and connectedness, but it requires applications to transform value and disrupt industries. 

Every business is a digital business in the sense that digital transformation represents the next frontier of high performance. Everything is possible with digital technology, but a digital business and digital leadership must know how to separate what is possible from what is profitable. That difference extends a premium to the business – a digital premium. And finding this digital premium is the job of the Digital Strategist.

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Written by Andrew B. Giles. Andrew is the head of digital innovation and strategy at Goodbuzz Inc. You can follow him @Goodbuzz and on Facebook. 

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Goodbuzz is a digital agency based in Toronto, Canada. We help brands create and capture value from emerging trends in technology, society and the workplace. We prototype the future - and believe the best way to predict it - is to create it.  Follow us on Facebook or Twitter or if you have any questions contact us directly.

The Evolution of Digital Strategy

The business of marketing has become an ever-expanding sprawl of options and complexity. There are multiple partners with niche expertise rather than truly broad- based integrated offerings.  Moreover, the traditional Advertising and Public Relations agency model’s are dead and competitors from unexpected quarters are moving in, forcing us all to work harder: whatever it takes to stay relevant – and valuable – to our clients.

To succeed today clients need broad-based, integrated offerings – not one individual agency’s niche area of expertise.  Therefore the role of the Brand Strategist has never been more valuable.  Today’s Brand Strategist must be a polymath. Their expertise must span a significant number of different subject areas and draw on complex bodies of knowledge to solve specific problems.  Today’s Brand Strategist must also have a solid understanding of all media past and present: specialists and authorities in any number of disciplines.

We would further argue that if everything is digital, then nothing is.  And now that our "old media" as well as our modern channels are digital, the very term has perhaps outlived its usefulness. "Like air and drinking water, being digital will be noticed only by its absence, not its presence," as technology guru Nicholas Negroponte put it. So, by definition, today’s Digital Brand Strategist is simply a Brand Strategist.

The task may appear Herculean, but the goal has not changed.  Today’s Brand Strategist must understand the complex world we have come from, the world we are in, and also be forward-thinking to anticipate future trends and create a path that ensures the success of a product or service. 

Being an on-trend, relevant, inspiring, purposeful, innovative and community-centric brand are the things that will make people pause, listen and pay attention.  Customers want to identify with a brand they can grow with, that earns their trust and makes them feel valued.   People want to evolve with a brand whose products and services help give their business or life meaning and significance.  End to end, a brand must become a consumer’s best friend.

After well over a decade of constructing digital strategies on behalf of clients, one thing has become abundantly clear: most are often confused about what digital strategy is and how to develop one.  When defining and developing any strategy, it’s imperative that clients understand that strategy follows structure, people and an idea.  Second, clients must understand that profit and return-on-investment (ROI) are outcomes, not the strategy itself.

There are numerous approaches to conducting digital strategy, but at their core, all go through similar steps:

• Identifying the opportunities and challenges,
• Developing a vision around how the online assets will fulfill those business and external stakeholder needs, goals, and  
• Prioritizing a set of initiatives/tactics that can deliver on this vision.

It goes without saying that within each of those stages, a number of techniques and analyses may be employed. 

IDENTIFYING OPPORTUNITIES

First, you have to define what you’re hoping to achieve for the brand, product, or service. Start by analyzing the following five factors:

• Presence: Measure of the brand’s digital footprint,
• Influence: Branded message adoption,
• Perception: Emotional reaction to the brand,
• Engagement: People organically participating in conversations,
• Resonance: Reaction to the overall conversation about the brand.

You need to define your business’ overall mission/objective first – your digital marketing mission must fit into your grand plan.  Therefore it’s imperative that you ask the right questions and that you understand the brand objectives that most closely align with those key business opportunities and challenges.  You also need a very clear understanding of your brand truth. You should also answer this question: what is the overriding objective you want your digital marketing efforts to achieve? 

Once you’ve benchmarked the brand’s current equity and position, you must segment your target customers. Customer segmentation allows marketers to connect all customer touch points and identify what motivates a brand’s core consumers in a multi-channel environment.  

VISION AND CLARIFICATION

Once you have a clear understanding of the target, their path to purchase, goals, opportunities and challenges, it’s time to formulate your message and positioning. Positioning is a marketing strategy that aims to make a brand occupy a distinct position (relative to competing brands,) in the mind of the customer. 

The idea is to identify and attempt to “own” a marketing niche for a brand, product, or service using various strategies including pricing, promotions, distribution, packaging, and competition.  Ultimately, as we have previously explained, this power resides in the marketers' ability to cloak their product in the universal dreams, fantasies, and values of the masses.  We are therefore creating and selling modern myths that leverage the collective pool of cultural, psychological and mythical elements to create a "brand mythology."

Now look at your brand's story/positioning and ask yourself:

• What is the story/positioning telling my target customer?
• Why does my target customer care about this story/positioning?
• What sort of emotions does my story/positioning evoke?
• How does my story/positioning connect to the emotional needs of my target customer?
• How will that story/positioning incite action on behalf of my brand, product, and service?
• What is the source of competitive advantage for your digital business model?
• How can you manage business complexity in the global digital economy?
• How do you create digitized platforms that enable new and evolving digital opportunities?
• How can you simplify your customer experiences without creating burdensome organizational complexity?
• How can you create new information offerings that generate bottom-line value?

The resulting narrative enables the use of social channels, for example, as a means to convey a product, service, or brand’s benefits.  Brand stories are what drive interactions with customers.  If you need further assistance in refining your brand's positioning and subsequent messaging, we would suggest reading through the wealth of information provided by Beloved Brands.

You now should ideally have an intimate understanding of your brand’s current positioning, goals, objectives competitors and challenges. From here you should be able to ascertain where a winning brand message and position can be found in the future. 

You also now should have a clear understanding of your target consumers demographics, psychographics, and technographic profile keeping in mind that you may have multiple target segments within any target group.  Note:  At any number of agencies we have worked at (or with) in the past, many have also employed the use of detailed Buyer Personas, which can be a helpful exercise – as the better understanding you have of your target(s), the easier it is to engage them.

TECHNOGRAPHIC SEGMENTATION

As your target consumer base varies, the technologies and social networks you utilize to reach them will naturally vary, too.  Imagine you’re a retailer and based on your research and planning you’ve discovered that YouTube, Facebook, Instagram, and a variety of social retail oriented platforms such as Pinterest or Fancy are best suited to help reach your brand’s target audience.

Let’s say that you’ve also discovered that more than one-third (33%+) of the activity surrounding your brand is based on your target consumer’s mobile behavior. You’d naturally want to define the experience that consumers will have with your brand’s products by channel, across multiple platforms, based on their behavior patterns. This exercise is also known as User Experience (UX) Mapping but the most important things you must ask yourself prior to creating any map are:

• How do customers search and find information about my product, service, or brand?
• What social platforms do they favour (Technographic Segmentation)?
• What’s the purpose of the specific social platforms and technologies we’ve chosen to utilize?
• How do these mediums play into our mobile strategy?
• What is going to differentiate me from my competition?

As the world has shifted to digital and social media specifically, consumers look to fellow consumers to inform any purchasing decision.  Influencers are therefore a critical part of the digital market success as we move towards the new marketing models that make up social commerce and consumer experience.

Another helpful exercise at this stage is to create a Marketing Calendar that shows your brand’s marketing efforts across the channels you are leveraging in your marketing programs. Use it for benchmarks related to your digital strategy.  What are important dates for your brand's success?  This could be based, for example, around a Holiday, trade show, product release or any other points in the year that align best with sales. A social media content calendar can also be developed to support your Marketing Calendar.  Always keep in mind that when it comes to engaging prospects or customers that quality is far, far more relevant than quantity.

Creating benchmarks and key performance indicators (KPIs) by channel and platforms is also extremely important during this phase.  This is imperative in order to estimate your brand’s expected return per channel — and whether this return is measured based on awareness, engagement, online sales, or any number of other components.  From an agency standpoint this stage is also imperative to setting realistic expectations with clients.

The ultimate goal of engagement is to create a feedback loop that allows you to meet the goals you set forth in the strategy development phase. In order to be successful, you must continually evaluate and alter your digital strategy based on the information that you gain from your campaigns and digital initiatives. As marketers, it’s important that we measure everything.

Throughout every campaign, you must also utilize social listening tools to get insights into campaign performance, variances in brand health, and language cues that are indicative of purchase intent and overall brand performance.

ENGAGEMENT/ EXECUTION

Extending consistent on-brand, on-message content and collateral across all selected channels is imperative and the cornerstone of brand building.  Approach your constituents with the goal to engage their personal lives and experiences. Be authentic, honest and try not to increase friction or decrease participation. Execution is what brings the strategic plan to fruition. Sounds simple, right?

With a clear understanding of the elements above you’re in a strong position to frame and articulate a winning digital strategy for your brand.  Keep in mind we’re discussing digital strategy versus tactics. The terms tactic and strategy are often confused: tactics are the actual means used to gain an objective, while strategy is the overall campaign plan, which may involve complex operational patterns, activity, and decision-making that lead to tactical execution.

OVER TO YOU

This framework/overview is based on our experience (and is a work in progress) however, what would you adjust based on your experience?  What do you think about it? Is there something irrelevant? Is something missing?  Looking at the sector you are working in, would you approach this differently?

Digital Strategy 101 

Written by Andrew B. Giles. Andrew is the head of digital innovation and strategy at Goodbuzz Inc. You can follow him @Goodbuzz and on Facebook.

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Goodbuzz is a digital agency based in Toronto, Canada. We help brands create and capture value from emerging trends in technology, society and the workplace. We prototype the future - and believe the best way to predict it - is to create it.  Follow us on Facebook or Twitter or if you have any questions contact us directly.

Who is Goodbuzz?

FIGHTING FOR AUDIENCE PASSION AND LOYALTY IN A FRAGMENTED LANDSCAPE OF DISTRIBUTION OPTIONS. 

Goodbuzz Inc. is an independently owned advertising agency founded in 2008, with long-term business relationships based on exceeding our clients' expectations. Our focus has always been the work, the people who create it, and the people we create it for.
 

We are a community of artists, strategists and technologists, bound together in a quest to engage and inspire consumers.  After more than 20 years of entertainment marketing, we understand the power of story to influence and motivate consumers, and create an emotional connection between them and your brand.

Goodbuzz help brands create and capture value from emerging trends in technology, society and the workplace. We prototype the future and believe the best way to predict it is to create it. More on Goodbuzz and it's principles.

About Goodbuzz

What’s the big idea?  

Goodbuzz help businesses create and capture value from emerging trends in technology, society and the workplace.   We prototype the future and believe the best way to predict it - is to create it.  From simple metrics to actionable insights that enable data-driven marketing decisions, Goodbuzz focus on linking the digital and physical worlds by developing 'branded utility' - moving away from interruptive 'push' models towards more meaningful ways of connecting.  

We have repeatedly proven our ability to inject new life into brands by creating participatory experiences that entice consumers to play, create, and share.  Our primary services include:

·      STRATEGY + CONSULTANCY

·      RESEARCH + Insight

·      Engagement

Social Business STRATEGY + CONSULTANCY

Goodbuzz help make sense of the opportunities and challenges represented by Social Media and provide guidance to clients.  Whether customer participation, workforce collaboration, or partner optimization - the potential to optimize both brand and business through the application of social business principles has never been greater.   From bespoke training, listening and responding platforms, campaign and promotional engagement strategy, to PR 2.0, and ad-hoc advice - Goodbuzz help clients understand the overall impact of social media and develop strategies to ensure they meet short and long-term objectives.  

Research + Insight

Research provides the basis for Goodbuzz thought leadership. Our proprietary approach utilizes traditional qualitative and quantitative techniques in addition to emerging methods. Our analysts are available to deep-dive into specific social business issues, delivering insight to inform strategy, implementation, and managed services. This research defines our approach to engaging your brand and provides objective perspectives on strategy, technology, programs, process development, and best practices.

In short, Goodbuzz help clients listen to the online conversations people are having about your brand, products, services, and competitors. Through conversation audits, sentiment analysis, influencer research or ongoing social media monitoring, we help clients understand, not just the volume and topics of these conversations, but more importantly, the underlying issues and what actions to take as a result.

Engagement

Goodbuzz help clients construct social business solutions to provide infrastructure support for short- and long-term initiatives.   We help brands engage in social media by having meaningful conversations, igniting positive word of mouth, and amplifying activities.  We do this through influencer campaigns, conversation platforms, advocacy programs, community building and management, social applications, conversation response and reputation management.

In each of these areas, we combine our deep understanding of brands and marketing communications with strategic, creative and technology skills, underpinned with an innate sensibility for social media. Think of Goodbuzz as the base camp at the intersection of creativity and technology.  What can we help you achieve? 

Contact

Goodbuzz has been fortunate to be able to work with some of the worlds leading organizations to create more socially calibrated and dynamic organizations. Contact us to set up an appointment.

GoodbuzzInc.

+ 18 King Street East, Toronto, ON, M6P 2Z8

About Goodbuzz and Andrew Giles

ABOUT the author

The primary author is Andrew Giles, Social Anthropologist, Polymath, Technologist, Creative Insurgent, Author and Founder of Goodbuzz Inc. Andrew works across all client teams at the agency, helping both brands and employees alike navigate the world of digital, social and emerging media. He holds multiple degrees and certificates, is frequently published in industry and trade publications, and also speaks at conferences and events. 

For almost twenty years Andrew has worked with iconic people and brands such as the PGA’s 2010 Rookie of the Year – Rickie Fowler, author Martin Lindstrom - Time Magazine’s 2009 Top 100 Most Influential people, Canada's Swiss Chalet brand, Mountain Equipment Co-op (MEC), the Screen Actor’s Guild, Artists for Peace and Justice (APJ), Hillary Clinton, Move-on.org, Molson, Coors Light, Heineken, Creemore, Rickards, Awkward Family Photos, Edelman/ Zeno Group, and a number of notable others (see image below). Don't tell anyone but he even wrote the original content strategy for Ferrari.com (while at Razorfish) and Wendys.com.  

Prior to Goodbuzz, Andrew was Sr. Content Strategist at Razorfish (NYC), the Dir. of Interactive at Cossette (Vancouver), Dir. of Digital Strategy at Publicis (Toronto) and notably the youngest Management Supervisor in the history of Grey Worldwide (NY+ SF). 

Andrew fundamentally believes that brands can create and curate culture, and connect to people in ways that create value for both.  

The original and continued intent of this blog is to showcase the ideas, trends, and technologies behind the world's most innovative social, emerging, and participatory marketing.   

About Goodbuzz Inc.

Goodbuzz is a digital collective - pioneers of the modern advertising paradigm - part advertising, part PR, and part emerging technology.  We are a group of entities that share and are motivated by a common interest, paradigm and belief.  Our focus has always been the work, the people who create it, and the people we create it for.

We are a community of artists, strategists and technologists, bound together in a quest to engage and inspire consumers.  Our collective goal is to prototype the future - linking the digital and physical worlds by developing 'branded utility' and moving away from interruptive 'push' models towards more meaningful ways of connecting. Ultimately, we're less about crafting moments and more about crafting movements.  As we’ve repeatedly proven, Goodbuzz inject new life into any brand by creating participatory trans-media (i.e. media agnostic) brand experiences that entice consumers to play, create, and share.