Thursday, 7 October 2010

SOCIAL MEDIA CASE STUDIES [OCT-GB_V11.0]

Overall adoption of social technologies has effectively reached saturation. We’re now at the point where more than 80% of US online users engage with social media.  So what’s the buzz this week?


Target is now selling gift cards for Facebook credits redeemable in over 150 Facebook games and applications. - Iconoculture

PetSmart is asking Facebook fans to upload their best photos of their pets dressed in Halloween costumes for the chance to appear in a TV commercial. - MediaPost 

Cosmopolitan discusses how they're using Facebook Connect to let fans upload photographs to be a part of the magazine's new promotional video that simulates a photo shoot. - The New York Times 

Budweiser, as a part of their latest campaign, is planning to partner with Facebook to give fans turning 22 years or older a free beer on their birthday. - USA Today 

Research In Motion (RIM) is using social media to connect with their BlackBerry customers to provide awesome online customer service. - Blog World 
Lincoln's new "Best of California Road Trip" campaign is following the Lincoln MKX as it drives through California, stopping at several historic locations. Videos of the trip will be posted to YouTube, and fans are invited to vote for their favorite location on Facebook. - PR Web 

Toyota's new web series, "Standup Stories," features comedians sharing their first-car experiences and includes a Facebook tie-in inviting fans to share their stories. - Break 

American Express, in their "Action for Education" Facebook challenge, is vowing to donate up to $1 million to DonorsChoose.org when pledges towards improving local education reach 100,000. - Tonic 

Dell is combining user interests and reviews in their new Facebook application for social feedback. - Facebook 

Chevron shares how they are taking social media monitoring to the next level to build awareness of energy issues. - Vimeo 

Goodbuzz Inc. is a Digital Ad Agency that creates social media campaigns that entice consumers to play, create, and share brand experiences. Note: Any / all product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Wednesday, 29 September 2010

Social Media Case Studies [OCT-GB_V10.0]

CBS's 60 Minutes is encouraging viewers to submit 60-second video questions on the new 60 Minutes YouTube channel, which the program will later answer on the television broadcast. - Social Times 

New York Life Insurance Company is teaming up with Hasbro for a sweepstakes on Twitter where lucky followers of the company have the chance to win a special edition of "The Game of Life." - Facebook 

TwitterMoms discusses how Procter & Gamble has turned to Twitter to give consumers legitimate consumer ratings on their in-store products. - Brand Week 

Disney has created a new fan-generated website in which fans are invited to upload pictures and share their favorite memories from their Disney experiences. - Disney 

Nokia's world's smallest stop-motion video, filmed with a Nokia N8 phone and a CellScope microscope, is going viral with over 879,719 YouTube views and counting. - Nokia Blog 

OnStar is redefining in-car communications with its new feature that allows subscribers to verbally update their Facebook status and listen to recent news feed posts. - Advertising Age 

Whirlpool shares how they’re collaborating across departments and functions to provide a consistent brand experience. - Vimeo 

NBC promoted the premier of Community's second season with a "Twittersode" that consisted entirely of tweets from handles created for each character. - Fast Company 

GetGlue discusses how their partnership with MSNBC, AMC, Disney, HGTV, and Discovery is engaging fans and enabling users to "check in" to the entertainment that they are viewing. - ClickZ 

Domino's is turning to YouTube to help promote their new lunchtime menu with videos of the new menu items. - Pizza News 
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Goodbuzz Inc. is a Digital Ad Agency that creates social media campaigns that entice consumers to play, create, and share brand experiences. Note: Any / all product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.


Breaking Bad's - "Walt’s Warning" Interactive Experience

To promote the popular “Breaking Bad” TV show, Sony Pictures Television & AMC launched a new "Walt’s Warning" Interactive Experience website.  It's a great concept, well produced, and extends a dynamic, immersive experience. 


“Walt's Warning,” is a first-person customizable viral experience featuring “Breaking Bad” star Bryan Cranston that lets viewers choose their own adventure as they interact with Cranston's desperate science teacher-turned-meth peddler.  It starts with a (first person) full video where YOU are taken hostage in Walt’s old Winnebago (complete with his chemical lab).


Breaking Bad, for those who don't know) is a drama about a high school chemistry teacher who's suffering from the world's worst case of mid-life crisis and becomes a criminal (a crystal meth dealer.)  The website has a "choose your own adventure" feel and lets you navigate and interact with the video - and completely customize your experience.  Once completed users can embed, share and post it to Facebook.
Check out the site here.


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Note:  Any / all product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Friday, 24 September 2010

New Zealand Army's 'Get What It Takes' Campaign a YouTube hit

Recruiting soldiers these days must be a daunting task to say the least.  Let alone becoming New Zealand's most viewed branded or sponsor channel on YouTube.

Saatchi & Saatchi Wellington's did just that with their "Get What It Takes" campaign for the NZ Army.  TV trailers drive viewers to a branded YouTube Channel where they can view mini-documentaries and play a unique 'Get What It Takes' sniper rifle game.
The targets technographic profile (Forrester,) identifies them as both “Spectators” and “Joiners” – so any engagement would need to entertain, be fun and viral - without much user generated content (i.e. social platforms that are easy to access, view, and share).  Any campaign aimed at this target would need a strong digital focus, reflecting the key change in the way young people connect with brands and discover information today.

So a YouTube campaign telling the story of three young, everyday New Zealanders taking on stimulating and difficult challenges over the course of two weeks was perfect.  Online viewers follow the recruits as they learn how the NZ Army equips them with the skills needed to meet the tasks in hand.  Challenges include clearing a minefield to assault an enemy bunker, administering medical treatment to a fallen soldier whilst under enemy fire and sending vital intelligence information via the set-up of a temporary signals unit. All challenges relate to real life Army trades: Medic, Engineer and Communications Systems roles.

The game encourages virality and participation, as users can challenge friends on Facebook.  This aspect of this campaign invites users to experience "Get What It Takes" for themselves, simulating a real life rifle range, complete with wind shear, sound effects and a breathing monitor. The game-based YouTube Channel awards achievement badges based on firing accuracy and users can share their marksman score through Facebook, email or by downloading it and pinning it on their wall.  It also gives users another reason to share the content.

A simple idea well integrated and executed along the appropriate participatory channels.  Bravo. 
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From simple metrics to actionable insights that enable data-driven marketing decisions - Goodbuzz links social media efforts to business outcomes. Visit Goodbuzz or join us on FacebookAny / all product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Wednesday, 22 September 2010

Social Media Case Studies [SEPT-GB_V9.0]

Timberland explains how they're incorporating a 3-D view of their boot in the company's newly launched social media campaign. - Brand Week 

Campbell Soup discusses their new campaign that seeks to engage young customers through a contest embedded in social media. - DMNews 

JCPenney, in a recent back-to-school promotion, provided six girls with gift cards to review their purchases from the department store in a series of "haul" videos on YouTube. - Brand Autopsy 

Buick dealerships in Austin are engaging their Twitter followers by offering a test drive that lets the drivers pick the time and the place for pick up. - Twitter 
  
Sara Lee is introducing a contest on Facebook asking moms to submit a short essay and a photo of their children answering the question, "What's Your Lunchtime Challenge?" - Media Post 

NPR is embracing social media as a way to engage with their followers by creating a dashboard to keep it all in one place. - NPR 

The role of Chief Listening Officer is becoming more common amongst big companies engaged in social media with Kodak and Dell being the first to adopt the position. - Advertising Age 

How the American Red Cross, the American Cancer Society, Old Navy, Starbucks, Target and many others came together in a social media campaign to raise awareness for charities. - ClickZ 

McDonald's shares how they are using social media to inspire employees and the public about their commitment to their people. - Vimeo 


McDonald's: Finding the "Voice of McDonald's", presented by Joe Curry from GasPedal on Vimeo.

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Goodbuzz Inc. is a Digital Ad Agency that creates social media campaigns that entice consumers to play, create, and share brand experiences. Note: Any / all product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Tuesday, 21 September 2010

Talking Tree Campaign Creates Discussion Around Climate Change

Did you ever wonder what a tree would say if it could talk?  What about one that is over one hundred years old and lived in Brussels and you could follow it on social media channels? 


Agency Happiness Brussels taps nature's voice for their "Talking Tree" campaign, part of a campaign for popular science magazine EOS, to create a discussion around climate change.  


The campaign uses meteorological recording devices like a CO2 meter, pH meter, a wind turbine, thermometer, a fine dust meter, ozone meter, light meter, weatherstation, webcam and microphone to monitor a tree in Brussels' Bois de la Cambre park.  


This equipment constantly measures the tree's living circumstances and translates this information into human language. Then, the tree lets the world know how he feels via wifi at regular intervals into social media-ready communications (updating Facebook, Flickr, Twitter, Soundcloud and YouTube). Check out the website http://www.talking-tree.com/ or watch an overview below.  Tell us what you think?



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Goodbuzz Inc. is a Toronto-based Digital Agency that creates social media campaigns that entice consumers to play, create, and share brand experiences. This is accomplished by focusing on developing "branded utility" - moving away from interruptive 'push' models towards more meaningful ways of connecting. From simple metrics to actionable insights that enable data-driven marketing decisions - Goodbuzz links social media efforts to business outcomes. Visit Goodbuzz or join us on FacebookAny / all product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.









Monday, 20 September 2010

Lady Gaga - The Ultimate Social Brand

LADY GAGA has rocketed to global fame in less than two years as the first artist to have her first five six singles reach number one. She's also won two Grammys, sold 8 million albums and 15 million singles digitally worldwide.  Her video's have even garnered 1 Billion Views on YouTube.  While her performance art-style stage shows and bizarre outfits have garnered significant attention, it's her loyalty marketing that may sustain her for years.


So how does Lady Gaga foster and cultivate legions of evangelistic fans online? Whether by exclusively releasing content (i.e. “Bad Romance”) on her website LadyGaga.com or exposing fans to her daily life via Twitter (she has 3 million+ followers) and Facebook (nearly 6 million) - Gaga lets fans come along for the ride.   On Twitter for example, she updates regularly telling fans everything she is doing.  She tweeted them before she opened the Grammy Awards and even tweeted to fans that she was buying them pizza for waiting overnight at an album signing.


To further build engagement, ownership and content, fans are further encouraged to record videos and take photos during her performances with an open invitation to network, comment and share with the world.  To validate fans, Gaga also doesn't allow professional photographers into her concerts (however encourages fans to take photos and videos).


A SENSE OF BELONGING - Lady Gaga gave her fans a name - as she doesn't like the word "fan". So, she calls them her "Little Monsters," named after her album "The Fame Monster." She even tattooed "Little Monsters" on her arm and tweeted the picture to fans professing love for them. Now fans are even getting their own Little Monster tattoos. By giving the group a formal name, it gives fans a way to refer to each other. Fans feel like they are joining a special club. Psychologically, this ‘sense of community’ is one of the major tenants of self-definition. Belonging to a group can involve language, dress, and/or ritual. To be part of the group gives meaning and association with a larger group provides emotional safety and a sense of belonging and identification. The influence is bi-directional.


STORYTELLING, RITUALS AND MYTH-MAKING - During her concert tour, Gaga recites a "Manifesto of Little Monsters". Although a bit cryptic, most Little Monsters see it as a dedication to them, that her fans have the power to make or break her. Whether New Testament, Torah, or Koran - EVERY major religion is built upon a heft of history and stories (mostly gruesome and miraculous.) Ritualistic patterns make us feel consistent, stable, safe, and grounded. It’s clear that people ritualize positive experiences and keep coming back for more.


SHARED SYMBOLS - The official Little Monster greeting is the outstretched "monster claw" hand. As all Little Monsters know, the clawed hand is part of the choreography in the video of her song "Bad Romance." Even Oprah knows the Little Monster greeting. Shared symbols allow fans to identify each other and connect. The cross. A dove. An angel, or crown of thorns. Organized religion is full of iconography and symbolism that act as an instant global language, or shorthand. This is also true of products and brands. A brand or product (symbol) logo can evoke powerful associations, just like religious icons. Think: Lance Armstrong (Nike) “Live Strong” bracelets.


FAN AS THE HERO - Lady Gaga makes her customers feel special. A staple of Gaga's "Monster Ball" tour is to call a fan in the audience during the show. Gaga dials the number onstage, the fan screams out, is located and they are put up on a big screen. While the rest of audience goes bananas, the fan is invited to have a drink with her after the show. In doing this, Gaga doesn't simply add value to her ticket price but also creates experiences that stand out by virtue of being so "extra."


It gets better.  Lady Gaga dedicates her shows to her frenzied fans (and each of her awards to her gay fan base), claiming only to be the "jester" to their kings and queens. By letting her fans know that she knows (that everyone knows) that they have the "power to make or break her," Gaga has made her success shareable. It gives fans the chance to not only showcase and articulate their faith, but also to unite with fellow believers.  Magic.


SENSORY APPEAL - No one really does branded spectacle like Lady Gaga. She’s Liberace, Marilyn Manson, Madonna, David Bowie and Ozzy simultaneously.  The music is entirely secondary to the spectacle.  Lady Gaga defies expectation and just when you think you’ve got her pegged - she dawns an evening dress made entirely of fresh meat.


Her brand appeal is much more about the fact she’s always changing and unpredictable - challenging people's tendency (and ability) to shut out their environment, she disrupts with new modes of aestheticism.  She's everything we ever learned, every case study, lesson and truth all bundled up into one brand.   Just like all great religions, (whether church, temple, or mosque), Lady Gaga's unique sensory appeal is an integral part of the otherworldly brand experience.  Web Site http://www.ladygaga.com

Twitter ladygaga


If there’s a more perfect hybrid of branding, PR, advertising, and marketing today - we haven't seen it. Have you?  If so please, do tell.  www.goodbuzz.ca


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Goodbuzz Inc. is a Toronto-based Digital Agency that creates social media campaigns that entice consumers to play, create, and share brand experiences. This is accomplished by focusing on developing "branded utility" - moving away from interruptive 'push' models towards more meaningful ways of connecting. From simple metrics to actionable insights that enable data-driven marketing decisions - Goodbuzz links social media efforts to business outcomes. Visit Goodbuzz or join us on FacebookAny / all product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Saturday, 18 September 2010

SAPPORO's “The Legendary Biru” Campaign Gets Lost In Translation

The original task assumedly of this campaign was to “tell the story of the Sapporo brewing process weaving Japan’s deep cultural heritage into the narrative”.  Presumably, a secondary client goal should have been established to “share that message with as many people as possible”.   We kid - as it's great work on many production levels.  The only point we hope to demonstrate is that, with a few slight tweaks in strategy, this could have been so much more. 

The website itself is centered on a character – the Sage – who is “the keeper of the legend of Sapporo".  He leads visitors on a treasure hunt through the site where the goal is to collect a number of hidden scrolls. Some are easy to find and tell a brief story about the beer, while others are well hidden and require diligence to unlock. Those who reach the end of the journey are given a message tailored to the number of scrolls they’ve discovered, while those who manage to collect all 15 scrolls are entered to win a trip to Japan”.  Ho hum.  

The “website as destination" strategy demonstrated needs to evolve to a branded utility model (or something far more in touch with the way people access, use, and share content today).  Certainly the website could remain a central focus and hub of the online campaign, but the real fun and engagement could have been extended well beyond a simple site experience - especially in light of all the dynamic new technologies available today.  

The campaign should have been far more focused more extending messaging virally and making the idea bigger then the media or medium.  Imagine, for example, if users were rewarded/ incentivized for extending SAPPORO content to peers?  Better still if the user could be positioned as the story's "Hero" rather than the "Sage" character.   In essence, allowing consumers and prospects to adopt the Sapporo brand as their own (and be validated socially for it in a clever, interesting, and entertaining way using emerging technology).  Imagine further if this content was so interesting, so compelling and entertaining News channels picked up the story?   Imagine if the original goal was to take $10 in media spend and garner $100 in ROI?  

While we definitely applaud the attempted storytelling aspect of the “Sage” taking people on a Sapporo journey – the campaigns biggest failure is it's lack of participatory vehicles (it feels like a monologue).  Although the production is high, the creative strategy seems woefully ignorant of the SAPPORO target demographic and their social technographic profile.  As further evidence of this point, as of this posting there were only 29 “Fans” on the SAPPORO Facebook page (the only social property we could find).

As competitive as the Beer market is, marketers can easily lose sight of the emotional connection their brands have with their consumers—and just how critical that connection is to their overall success.   As consumers take command of their media consumption and increasingly filter out traditional brand messages—deeper storytelling and relevant emotional consumer connections are becoming powerful competitive weapons as they reconnect and deepen the emotional underpinnings of your brand.

Bottom line:  A campaign like this may have captured consumers mind-set a years ago, however, today there are amazingly no participatory elements in the campaign that resonate or create any real Buzz; nothing certainly that ‘pops’ - disrupts or differentiates itself - or adds real user value, utility, or entertainment.     Bottom line - it’s really important when planning and executing campaigns today to focus on one BIG, VIRAL, RELEVANT, DIFFERENTIATING IDEA (based upon a unique brand insight) - then amplify it across all relevant channels in meaningful and engaging ways.  

But of course, that’s just our two-cents.  What do you think? Check the site out at www.legendarybiru.com.  

Sapporo Beer from Lollipop on Vimeo.

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Goodbuzz Inc. is a Toronto-based Digital Agency that creates social media campaigns that entice consumers to play, create, and share brand experiences. This is accomplished by focusing on developing "branded utility" - moving away from interruptive 'push' models towards more meaningful ways of connecting. From simple metrics to actionable insights that enable data-driven marketing decisions - Goodbuzz links social media efforts to business outcomes. Visit Goodbuzz or join us on FacebookAny / all product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.